Information about the HNC Shop

Security

You can order online through this website by email (where we contact you to arrange payment details) or you can pay safely and securely using PayPal.

Website

We have tried to make this website as accurate as possible but if you see a mistake, please contact us

Prices and Postage

Prices include VAT. For UK Only - postage costs are as follows.

Some products have free postage and these are shown on the website. A next day Courier Service is used for all shipping.

Return or Exchange an Item

If you are not completely satisfied with your purchase, simply return the item (or items) in original condition within 14 days of receipt. We will issue a full refund on receipt or exchange the item for a different size and/or colour if preferred.

The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. You are responsible for postage costs of any returned items.

Faulty or Wrong Item

If the item you received is faulty or is not what you originally ordered, please call 01403 784965 and give details of the product and the reason for return. Please state whether you require a refund or a replacement. We will then advise on how to proceed with the return.

Distance Selling Regulations

Under the UK's Distance Selling Regulations you have the right to cancel your order for any item purchased, for a full refund. Order cancellations must be made in writing, within 7 days of delivery of your item(s), and can be sent by email to info@hnc.uk.com - or by post to our address (see right).

Once you have cancelled your order, the goods should be returned to the same address, in their original condition, within 14 days of receipt. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods. You are responsible for postage costs of any returned items.

This returns policy does not affect your statutory rights

Privacy Policy

All details that you provide are kept in strict confidence and are used to send your order. We do not pass on customer details like email addresses to third parties.

For questions, please telephone 01403 784965 or Contact us